POPIA Privacy Statement

1. Introduction and Commitment

Debt Cue (Pty) Ltd (NCRDC2986) is dedicated to safeguarding your personal financial information and complying with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, process, and protect your information.

2. Information We Collect

In assessing over-indebtedness under Section 86 of the National Credit Act, we may collect:

• Full Legal Name, RSA Identity Number, and contact details (Phone, Email, WhatsApp).
• Employment records, proof of income, and monthly household expenses.
• Credit bureau records, credit provider account statements, and outstanding balances.

3. Purpose of Processing

Your information is processed strictly for assessing financial eligibility for statutory debt restructuring, submitting Form 16/17 notifications to creditors and credit bureaus, drafting restructuring proposals, and issuing Form 19 clearance certificates.

4. Information Officer Contact

For any inquiries regarding your personal data or to request data access or deletion:
Information Officer: info@debtcue.co.za
Address: 8th Floor, Unit 1, 3 Old Paarl Street, Belgravia, Bellville, Cape Town 7450
Helpline: +27 70 692 9866